Privacy policy

Who we are

Salts Fire & Security Ltd (“we”, “us”) is the controller of the personal information described in this policy. We are a private limited company registered in England and Wales, company number 09108776, with our registered office at Offices 1-5, Ground Floor, Briar Rhydding House, Briar Rhydding, Shipley, BD17 7JW.

You can contact us about this policy or your information by emailing info@saltsfireandsecurity.co.uk, calling 01274 599888 or writing to the address above.

Information we collect

• Enquiries: your name, email address, phone number, the subject of your enquiry and anything you write in our contact form, email or phone call.
• Customers: contact details, site addresses, job titles, details of the fire and security systems we install or maintain, service records, and billing and payment details for invoicing.
• Monitoring and keyholding: if you take out alarm or CCTV monitoring, the names and phone numbers of your keyholders and the information needed to respond to alarms.
• Website use: technical information such as your IP address, browser and the pages you visit, collected through cookies and Google Analytics only if you agree to them in our cookie banner.
• CCTV at our premises: images of people visiting our office, recorded for security.

How we use it and our lawful basis

• To reply to your enquiry and prepare a quote: our legitimate interests in responding to people who contact us, and taking steps at your request before entering into a contract.
• To install, service, monitor and support your systems: performance of our contract with you.
• To keep invoices, accounts, certificates and service records: compliance with our legal obligations, including tax law and fire safety record keeping.
• To understand how our website is used and improve it: your consent, given through our cookie banner. You can withdraw it at any time.
• To keep our premises and staff safe with CCTV: our legitimate interests in security.

We do not sell your information, and we do not use it for marketing without your agreement.

Who we share it with

• Service providers that help us run the business, such as our website host, email, IT and accounting providers, under contracts that protect your information.
• Alarm receiving centres and monitoring partners, where you have chosen a monitored system.
• Equipment manufacturers, where needed for warranty claims or technical support.
• The police, fire service, insurers or other authorities where the law requires it, or where it is needed to respond to an alarm.
• A buyer or successor if all or part of our business is sold or merged.

Google services and international transfers

With your consent, our website uses Google Analytics to measure visits. Our contact and about pages offer a Google Map, which only loads if you click “Show map”. Google may process this information outside the UK, using safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum or adequacy regulations.

How long we keep it

• Enquiries that do not lead to work: up to 12 months.
• Customer, contract, service and accounting records: six years after the end of our contract or the last service, so we can meet tax and legal requirements and deal with any claims.
• CCTV footage at our premises: normally up to 31 days, unless needed for an investigation.

Your rights

Under UK data protection law you have the right to ask for a copy of your information, ask us to correct it, ask us to delete it, ask us to restrict or stop using it, object to how we use it, ask for it to be transferred to you or another organisation, and withdraw your consent at any time where we rely on consent. We will respond within one month.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Cookies

We only use non-essential cookies, such as analytics, if you agree to them. You can change your choice at any time using the cookie preferences link in the footer of every page. Our cookie policy lists the cookies we use.

Keeping your information secure

We use appropriate technical and organisational measures to protect your information, including access controls, secure systems and encrypted connections to our website.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.